KEY SOCIAL PERFORMANCE HIGHLIGHTS AS OF Dec. 2015

 

No

Type of Clients

Number

Amount (US$)

Portfolio %

1

Borrowers from rural areas

237,690

108,640,921

88%

2

Women Borrowers

253,037

N/A

94%

3

Group Borrowers

218,299

49,440,640

81%

4

Total Borrowers

270,341

126,332,036

N/A

5

Total Savers

51,893

23,510,011

54%

6

Average loan outstanding per client

N/A

547

N/A

7

Geography outreach(# of province/city)

25

126,332,036

100%

8

Impacted children

861,715

N/A

N/A

9

Job created

311,050

N/A

N/A

 

SOCIALLY-ORIENTED LOAN PRODUCTS/INITIATIVES/PROJECTS/PROGRAMS AS OF Dec. 2015

 

No

Type of Clients

Number

Amount (US$)

Portfolio %

1

Loan for Water and Sanitation (i.e. water filters, latrines, etc.) - only active clients 33,996 2,270,658 13%

2

Green Energy Loan (i.e. solar power, etc.) 793 219,192 0.29%

3

Education Loan 827 530,477 0.31%

4

Emergency/ Express Loan N/A N/A N/A

5

Loan for HIV/AIDS Affected and OVC Households 221 83,840 0.18%

6

Loan for Promoting Child’s Rights (i.e. child laborer families, ...) 8,448 48,849,654 3.12%

7

Loan for People with Disabilities 753 413,927 0.28%

8

Loan for 13 Agricultural Cooperatives (ACs) of WVC 2,745 57,762 1.02%

9

Clients received basic financial education 364,219 N/A 100%

10

Clients received comprehensive financial education (ILO) 253,011 N/A 116.76%

11

Health conversation/ education with WVC 5,093 N/A 1.88%

12

Best Clients of the Year 102 N/A 0.04%
13 Children in Scholarship Program (including Children funded by WVS) 349 N/A 0.13%
14 Safety Net for the Poor/ micro-life insurance 268,124 N/A 99.18%
15 Micro-health & disabilities insurance (PKMI) 34,809 N/A 12.88%
16 Clients below $2.5/day poverty line N/A N/A N/A

Note: Figures shown are outstanding amounts, i.e. excluding loan utilized and repaid.       

      

POVERTY TARGETING, MONITORING AND EVALUATION (M&E)  

Poverty Assessment/Measurement

Using PPI (Progress out of Poverty Index) tool to measure the poverty level of all incoming clients and all recycled clients in odd loan cycles

 

Poverty Lines

  • NPL 100% (World Bank Definition Poverty Line)
  • Median Poverty Line
  • USD2.50/day Poverty Line

 

Poverty Tracking & Reporting

PPI scorecard of individual clients encoded and tracked in MIS. Data extracted from the MIS for monthly report to staff and management for their information, decision-making and actions thereafter

Social Performance Reporting

  • Key SP indicators and progress consolidated and reported by VF on a monthly basis to staff and management for their reference, decision-making and actions thereafter
  • Key SP indicators and SP progress consolidated and reported by VFI on a quarterly basis to update VFI leadership as well as the network MFIs

 

Client-Level Researches

Involved with other relevant stakeholders, such as CMA, CIDS (Cambodian Institute for Development Studies), Blue Orchard, Oikocredit, Incoffin, and other MFIs, in conducting various client-level researches including a current survey on poor household’s behaviors on savings and recent research on the drivers of client over-indebtedness in Cambodia.    

 

Client Impact Assessment/ Evaluation

  • Commissioned and led by World Vision Australia to conduct client impact assessment, using CGAP (Consultative Group to Assist the Poor) poverty assessment tool, in 2008 
  • Partnered with KHANA, a strategic NGO partner, to conduct Evaluation of Microfinance Pilot Project for HIV/AIDS Affected Families, in mid-2008
  • Commissioned and led by Word Vision Cambodia to conduct final evaluation of Model of Learning (MoL) Project with regards to loan to HIV/AIDS affected and OVC households in early 2012 
  • Partnered with Plan International Cambodia, a closest strategic NGO partner, to conduct client impact assessment, in 2012
  • Living up synergistic partnership with NGOs and other partners, VisionFund Cambodia is either directly or indirectly involved in numerous surveys, researches and evaluations to measure impact of microfinance on the lives of clients, their children and communities.
CUSTOMER CARE AND PRODUCT ENHANCEMENT

Transparent Price

VF Cambodia proves itself as the institution which adopts Transparent Price by reporting its pricing policies to Mix Market and Smart Campaign. Furthermore, the institution also has Social Performance and Integration Unit working closely in Social Performance Task Force to make sure we are in the right tract for social development.

Customer Satisfaction Survey

VF Cambodia conducts Client Satisfaction Survey annually.

Client Feedback Systems

Clients are able to give feedback or complain to VF Cambodia through filling Client Feedback Form and put in suggestion box available at all offices, making call to call center at HO, directly talking to Community Bank Management or staff, and informing to available partners to transfer the information to VF Cambodia. In addition, surveys also serve as tools and mechanism to gather client opinion on the institution.

Client Exit Survey

VF Cambodia conducts Client Exit Survey annually.

Market Research for Product Development

Two different types of market study have been developed for product development. Demand survey for new product development is usually applied when the institution tends to create new product to meet client demands. Product refinement survey for product modification is employed to seek for which existing product attributes are not suitable for clients and which ones should be identified.

Client Protection and Care

Client Protection Principles

 

PEOPLE AND CULTURE AS OF SEP 2014

Staff Statistic

  • # of total Staff: 1,154
  • # of Female staff: 382 equal to  33.10% of total staff
  • # of staff with disability: 9 equal to 0.78%
  • # of interns in the year: (Our Internship Program to provide to university students): 71

Staff Activities

  • Care Group: Conduct annually
  • Staff Spiritual Retreat: Conduct annually

Personnel Policies & Benefits

  • Staff Satisfaction Survey: Conduct annually
  • Staff Exit Survey: Conduct with resigned staff
  • Personnel Policies: Provide full range of employment conditions and benefits under the labor laws of Cambodia as stated in the Human Resource Manual.
  • Additional benefits:
    • 13th Monthly Salary
    • Monthly Performance Incentive
    • Annual team bonus
    • Separation reserve fund (provident fund),
    • Staff motorbike loan,
    • Staff emergency advance,
    • Monthly health allowance,
    • Monthly child allowance,
    • Gasoline & phone allowance,
    • Other financial supports (child delivery, death of employee family member…etc),
    • Scholarship for university degree (Bachelor, Master, Ph.d, ACCA/CPA),
    • Variety of internal & External training opportunities,
    • Health and accident insurance,
    • Life insurance.